[Download] "Good Services" by Lou Downe # eBook PDF Kindle ePub Free

eBook details

Title: Good Services
Author : Lou Downe
Release Date : January 15, 2020
Genre: Marketing & Sales,Books,Business & Personal Finance,Small Business & Entrepreneurship,Industries & Professions,Management & Leadership,
Pages : * pages
Size : 2998 KB

Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.